Terms and Conditions

Firstly, thank you for visiting our website. This page sets out our Terms and Conditions of use, and should be read along with our Privacy Policy and Returns Policy.

By continuing to browse and use this website, you are agreeing to comply with terms and conditions of use set out below. The term ‘Chew and Chase’ or ‘our’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at PO Box 598, Bristol, BS34 9GS. Our company registration number is 09752556. The term ‘you’ refers to the user or viewer of our website.


Terms of Use

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only, and is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. Please see our Privacy page for more information.
  • Whilst we endeavour to keep information on our website up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Orders and Payment

By placing an order with us, you agree that the information you provide is true and accurate. We can only process payments and dispatch orders based on the information you provide, and so cannot be held liable for any issues that arise from the provision of incorrect information.

We accept payment by PayPal and most debit and credit cards. Orders are normally dispatched the next working day after payment has been received. We do not store any of your payment details as stated in our privacy policy.

When you pay by debit or credit card your details are entered into a secure page, and your information is transferred securely by our payment services provider SagePay using SSL technology or similar. You can read the SagePay security policy at www.sagepay.co.uk/policies/security-policyOur payment service is fully Payment Card Industry (PCI) Compliant.

When you pay by PayPal, your information is transferred and processed by PayPal, and you are subject to theirterms and conditions

We will send you an email to confirm receipt of your order, and another email to confirm when your order has been dispatched.

We cannot change an order once it has been dispatched, but you can return items to us – please see our returns policy. If you think you have made an error in the order process, please contact us as soon as possible and we will try to resolve your problem as soon as we can. We reserve the right to decline or cancel any order placed with us – we will let you know if this happens.



All of our orders for delivery within the UK are dispatched after payment has been received, and should normally take 2-3 days to arrive. Sometimes it can take longer than this for reasons beyond our control. If you are concerned at any point regarding a delivery, please do contact us and we'll do our very best to help you.

We'll send you an email to let you know when your order has been dispatched.

All our orders for delivery within the UK are sent to you via a Royal Mail 'Signed For' service, so your item(s) will require a signature on delivery. Unfortunately we can not ask Royal Mail for packages to be left without a signature. The exact amount you will pay will depend on the number of items that you order. Our standard charges for delivery for up to 5 items are:

  • £3.95 via 2nd class
  • £4.45 via 1st class
  • £12.50 via International delivery

If you are ordering more than 5 items, your delivery cost will be higher and your items may arrive in more than one package. Delivery charges are calculated automatically and displayed in your basket before payment.

If you select the option 'Send directly to Finding Furever Homes' your entire order will be sent to the charity for a fixed fee of £3.95. If you wish for some items within your basket to go to another delivery address other than FFH, you should remove these items, and place a separate order choosing another of our delivery options. By selecting this option you accept that all items in your order are to be sent to Finding Furever Homes, and as such our Returns Policy is applied to Finding Furever Homes. However, if you wish to cancel an order that has gone to Finding Furever Homes you must contact us immeadiately, and we will work with Finding Furever Homes to recover your purchases in accordance with our Returns Policy. Once all items have been sent back to us as per our Returns Policy, by Finding Furever Homes, we will refund you accordingly.

We are unable to provide the delivery address for Finding Furever Homes to you for security reasons.


Right of Withdrawal and Returns

We know that sometimes despite our best efforts, you may wish to cancel or return an item. You can do this by following our Returns Policy.


Appropriate Use

It’s really important that you have properly considered the use of any product you have purchased from us. In particular you must:

  • Read and understand any information supplied during or after your order, concerning the correct use of items in your order and any associated packaging.
  • Ensure purchases are appropriate for your intended use and for any animal that interacts with the items you have purchased. You must ensure that the user is suitably competent, responsible and able to use the items safely and to supervise animals that interact with your purchases.
  • Understand that whilst we provide quality and durable products, no product is indestructible through chewing or play. As such we offer no guarantee against destruction of our products through use, wear and tear.


Copyright Notice and Intellectual Property

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The 'Chew And Chase' logo is a registered trademark.