By continuing to browse and use this website, you are agreeing to comply with terms and conditions of use set out below. The term ‘Chew and Chase’ or ‘our’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at PO Box 598, Bristol, BS34 9GS. Our company registration number is 09752556. The term ‘you’ refers to the user or viewer of our website.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
By placing an order with us, you agree that the information you provide is true and accurate. We can only process payments and dispatch orders based on the information you provide, and so cannot be held liable for any issues that arise from the provision of incorrect information.
When you pay by debit or credit card your details are entered into a secure page, and your information is transferred securely by our payment services provider SagePay using SSL technology or similar. You can read the SagePay security policy at www.sagepay.co.uk/policies/security-policy. Our payment service is fully Payment Card Industry (PCI) Compliant.
When you pay by PayPal, your information is transferred and processed by PayPal, and you are subject to theirterms and conditions.
We will send you an email to confirm receipt of your order, and another email to confirm when your order has been dispatched.
We cannot change an order once it has been dispatched, but you can return items to us – please see our returns policy. If you think you have made an error in the order process, please contact us as soon as possible and we will try to resolve your problem as soon as we can. We reserve the right to decline or cancel any order placed with us – we will let you know if this happens.
All of our orders for delivery within the UK are dispatched after payment has been received, and should normally take 2-3 days to arrive. Sometimes it can take longer than this for reasons beyond our control. If you are concerned at any point regarding a delivery, please do contact us and we'll do our very best to help you.
We'll send you an email to let you know when your order has been dispatched.
All our orders for delivery within the UK are sent to you via a Royal Mail 'Signed For' service, so your item(s) will require a signature on delivery. Unfortunately we can not ask Royal Mail for packages to be left without a signature. The exact amount you will pay will depend on the number of items that you order. Our standard charges for delivery for up to 5 items are:
If you are ordering more than 5 items, your delivery cost will be higher and your items may arrive in more than one package. Delivery charges are calculated automatically and displayed in your basket before payment.
If you select the option 'Send directly to Finding Furever Homes' your entire order will be sent to the charity for a fixed fee of £3.95. If you wish for some items within your basket to go to another delivery address other than FFH, you should remove these items, and place a separate order choosing another of our delivery options. By selecting this option you accept that all items in your order are to be sent to Finding Furever Homes, and as such our Returns Policy is applied to Finding Furever Homes. However, if you wish to cancel an order that has gone to Finding Furever Homes you must contact us immeadiately, and we will work with Finding Furever Homes to recover your purchases in accordance with our Returns Policy. Once all items have been sent back to us as per our Returns Policy, by Finding Furever Homes, we will refund you accordingly.
We are unable to provide the delivery address for Finding Furever Homes to you for security reasons.
We know that sometimes despite our best efforts, you may wish to cancel or return an item. You can do this by following our Returns Policy.
It’s really important that you have properly considered the use of any product you have purchased from us. In particular you must:
Any redistribution or reproduction of part or all of the contents in any form is prohibited.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The 'Chew And Chase' logo is a registered trademark.